Frequently Asked
Questions
Find answers to common questions about our services, appointments, and policies.
Please bring your health card, any referral letters, relevant imaging or reports, a list of current medications, and comfortable clothing that allows for movement and assessment.
No referral is needed for physiotherapy, acupuncture, or osteopathy. However, some insurance plans may require a referral for coverage. We recommend checking with your insurance provider.
We offer direct billing to most major insurance providers including Pacific Blue Cross, Sun Life, Manulife, Great-West Life, and many others. Contact us to verify your coverage.
Initial assessments are typically 45-60 minutes. Follow-up treatments are usually 30-45 minutes, depending on your treatment plan and needs.
We require 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee.
Yes! We offer evening appointments Monday through Friday until 7:00 PM to accommodate busy schedules.
Our team is fluent in English, Cantonese, and Mandarin, ensuring clear communication and comfortable care for all patients.
Yes, there is metered street parking available on Broadway and surrounding streets. We are also easily accessible by public transit.